Technological Upgrade at Mats Inc. | commercial flooring services

Technological Upgrade at Mats Inc.Posted: Jul 2011 Posted by: Mats Inc.

By now, you are probably aware that we have converted to a new operating system this week.  We are very pleased with how the transition is going and excited about the benefits this will bring to our customers. A few of the new benefits include:

– Greatly improved Quotes, Order Acknowledgments and Invoices. You will see enhanced readability and clarity.

– Real-time dispatch of Order Acknowledgements

– Automatic Order Confirmations on any date changes to an order

– Shipping Confirmations: Starting next week, when an order ships, you will receive a faxed confirmation that includes the tracking number

As is the case with any major system conversion, there are a few unexpected wrinkles that we need to iron out. We have experienced a few delays in order shipments and sincerely apologize for any delay you may have experienced.  We anticipate being back to full capacity by the end of the week.

If you have feedback on our service or the new paperwork you are seeing from Mats Inc, please send it directly to me at srobichaud@matsinc.com.

Thank you for your support and your business.

Sincerely,

Scott Robichaud
President
Mats Inc.

 

Categories: Architect & Designer News, Dealer News, Happening at Mats Inc.

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