Frequently Asked Questions

How do I place an order?

To place an order with Mats Inc., please call us at 1.800.MATS INC (800-628-7462). A customer service representative will be happy to assist you.

How do I order samples?

To place a free sample order, please use our online sample request page or send an email to info@matsinc.com. Standard sample orders typically ship within 2 business days. If you require faster delivery, additional shipping charges may apply.

Where can I get a catalog?

Our catalogs are available in two forms: digital download and hard copy. To download a catalog, please go to our Document Downloads page. To receive a hard copy of a catalog by mail, please complete the form on our Request a Catalog page.

Who is my sales representative?

Please call us at 1.800.MATS INC (800-628-7462). A customer service representative will put you in contact with the appropriate sales representative in your area.

Where can I find LEED credit information for products?

You can find the LEED credit information for a specific product on the individual product pages.

Where can I find installation and/or maintenance instructions?

You can find the instructions for a specific product on the individual product pages.

Where can I see how a product will look installed?

Our photo galleries and case studies are great tools to use to get an impression of how an installed product may look. Photo galleries and case studies are provided under all Product categories and Market Segments where a photograph or case study exists.

I am having trouble with the web site. Can you help?

For website questions, contact us at webmaster@matsinc.com. Please provide as much detail about the problem as possible, including whether you are creating a new My Workspace account or logging into your existing account.